Curt Creation - Singapore is down – Incident details

Experiencing partially degraded performance

Singapore is down

Resolved
Major outage
Started about 2 months agoLasted about 1 hour

Affected

Core Networks

Operational from 4:19 PM to 4:19 PM, Major outage from 4:19 PM to 4:25 PM, Operational from 4:25 PM to 4:25 PM, Major outage from 4:25 PM to 4:44 PM, Partial outage from 4:44 PM to 5:18 PM

Singapore - Curt Creation

Operational from 4:19 PM to 4:19 PM, Major outage from 4:19 PM to 4:25 PM, Operational from 4:25 PM to 4:25 PM, Major outage from 4:25 PM to 4:44 PM, Partial outage from 4:44 PM to 5:18 PM

DDoS Mitigation

Operational from 4:19 PM to 4:25 PM, Major outage from 4:25 PM to 4:44 PM, Partial outage from 4:44 PM to 5:18 PM

Global Secure Layer

Operational from 4:19 PM to 4:25 PM, Major outage from 4:25 PM to 4:44 PM, Partial outage from 4:44 PM to 5:18 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    An Arista network device that handles Global Secure Layer (GSL) local transit connection in Singapore had a hardware issue and crashed.

    When it restarted, the network had to recalculate a large number of routes, which temporarily affected local routing within Singapore.

    We are sorry for this inconvenience.

  • Monitoring
    Monitoring

    GSL NOC implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    Network Operation Center Acknowledged the issue and working on a fix.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating